Windows Settings App Keeps Scrolling On Its Own? Here’s a Fix

Fix & Repair Solved issue

Question asked by:

Kenneth I.

Issue:

Windows Settings keeps scrolling on its own

Hey, Windows fans!

My Windows Settings screen seems to have caught an annoying issue — it keeps scrolling down instead of staying put! If you've encountered this error before and fixed it, I'd love to hear how.
Thank you!
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Dealing with the persistent issue of Windows Settings app continuously scrolling down or up can be quite disruptive to your everyday experience. When the settings window unexpectedly moves on its own, it can hinder your ability to make changes or access essential options. 

In this guide, we will explore the causes behind this frustrating problem and provide practical solutions to help you regain control of your Windows Settings whether you’re using Windows 8, 10 or Windows 11.

We also have a full guide explaining how to fix your whole Windows system automatic scrolling issue here.

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Windows Settings Keeps Scrolling Down

Why Does This Happen?

Several factors might cause this issue: from settings within Windows that have unintended consequences, to physical problems with your keyboard or mouse, and even outdated or conflicting drivers.

Here’s a quick look at each one:

  • Recent Updates and Their Impact
    Windows regularly receives updates, including feature updates and security patches. While these updates are essential for maintaining system health, sometimes they can introduce new bugs or glitches that affect the functionality of various applications, including Windows Settings. Users may find that after a recent update, the Settings app starts to scroll uncontrollably.
  • Compatibility Issues with Hardware or Software
    Compatibility problems can arise when the software or hardware components on your computer are not fully compatible with the version of Windows you’re running. 
  • Mouse or Touchpad Settings
    Windows Settings behavior can be influenced by user-specific input settings. If the settings for your mouse or touchpad are configured incorrectly, it can cause unintended scrolling. For example, overly sensitive scroll wheel settings or touchpad gestures might trigger scrolling when not intended. Adjusting these settings can often alleviate the issue.
  • Accessibility Features
    Windows provides various accessibility features to cater to users with different needs. Some of these features, such as sticky keys, filter keys, or mouse enhancements, can inadvertently trigger scrolling problems when enabled. Users who rely on accessibility settings should review and customize them to ensure they don’t interfere with their experience in the Settings app.
  • Third-Party Applications Interfering
    Third-party software running in the background can sometimes interfere with the behavior of the Windows Settings app. This interference can manifest as erratic scrolling or other unexpected behaviors. 

What Does The Error Look Like?

Usually, it looks like this: you open the Windows Settings app and then it suddenly starts scrolling on its own! What nonsense you’d think. And you’re right! Let’s see some easy and more advanced ways to solve this strange issue.

3 Easy-to-Follow Solutions to Fix The Issue

Solution 1: Turning Off Inactive Window Scrolling

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Windows offers a feature that allows you to scroll through inactive windows without clicking on them. While handy, this can sometimes cause the scrolling issue. Here’s a simple fix: 

  • Go to your Windows “Settings”, find “Devices”, and then select “Mouse”. 
  • Look for the “Scroll inactive windows when I hover over them” option and toggle it off. 
Toggle off Scroll inactive windows when I hover over them

Solution 2: Checking and Cleaning Keyboard Buttons

Cleaning Keyboard Buttons

A stuck or dirty key can often be the culprit. Give special attention to your ‘Down Arrow’ and ‘Page Down’ keys. 

Carefully clean around these keys using compressed air or a soft brush. If the problem persists, try using an external keyboard to see if the issue is hardware-related.

Solution 3: Doing Other Peripheral Checks

Disconnect all the Peripherals Devices

Sometimes, external devices like game controllers, joysticks, or even other USB devices might interfere with your system’s normal operation. Disconnect these peripherals to see if they are causing the scrolling issue. It’s surprising how often an unrelated device can cause such quirky behavior!

2 Advanced Solutions To Fix Auto-scrolling Settings App

Solution 1: Updating or Rolling Back Mouse Drivers

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Drivers are the bridge contacting and communicating between your hardware and software. An outdated or corrupt driver can lead to various issues, including this scrolling problem. 

Updating Mouse Drivers

  • Open “Device Manager” (Win + X).
  • Expand “Mice and other pointing devices”.
  • Right-click your mouse device.
  • Select “Update driver”.
  • Choose “Search automatically for updated driver software” or “Browse my computer for driver software”.
  • Follow on-screen instructions.
  • Restart your computer.

Rolling Back Mouse Drivers

  • Open “Device Manager” (Win + X).
  • Expand “Mice and other pointing devices”.
  • Right-click your mouse device.
  • Select “Properties”.
  • Go to the “Driver” tab.
  • If available, click “Roll Back Driver”.
  • Follow on-screen instructions.
Click properties under Mouse Device

Solution 2: System Restore or PC Reset

If all else fails, and you suspect the issue might be deep-rooted, perhaps due to a bad update or malware, consider a System Restore. This rolls your system settings back to a previous state without affecting personal files. Alternatively, resetting your PC reinstalls Windows but can remove your files, so back up important data first.

Performing System Restore in Windows:

  • Open “System Properties” (Win + Pause/Break or Win + X, then “System” or “System info”).
  • AccessSystem Restore” by clicking “System Restore” under “System Protection”.
  • Start the “System Restore Wizard” by clicking “Next”.
System Restore
  • Select a restore point from the list.
Show more restore points
  • Confirm your selection by clicking “Next” and then “Finish.”
  • Initiate the restore process, following the on-screen prompts.
  • Wait for completion, and your computer will restart. Once finished, you’ll be notified of the System Restore’s outcome.

Performing PC Reset in Windows:

  • Access PC Settings (Win + I).
  • Go to “Update & Security”.
  • Select “Recovery” from the left sidebar.
Choose Update & Security
  • Under “Reset this PC,” click “Get started”.
Reset this PC
  • Choose between “Keep my files” or “Remove everything”, based on your preference.
Reset this PC choose an option
  • Follow the on-screen instructions to complete the PC reset. Your computer will restart, and the reset process will commence.
  • Once finished, follow the setup prompts to configure your computer.

Is It Fixed Now?

These steps were tested by our team and should definitely help resolve the scrolling issue.

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If your self-scrolling Windows Settings errors are still not fixed — feel free to reach out to us via email and share your problem.

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About the author
Ross Zilbert - Expert Author

Ross is an avid author on WindowsGuided.com. He’s been working in the field of software and networks as a technician for more than 6 years.

Now he’s sharing his expertise and awesome guides with the broad public.