Microsoft Laptop Keyboard Not Working: 4 Practical Ways to Fix It

Fix & Repair Solved issue

Question asked by:

Deorsa L.


Can't Use My Laptop Keyboard - It's not responding

Hey tech-heads! My Microsoft laptop's done a silent protest, keyboard's not typing anything. Any quick-and-easy tricks to get this protest called off? Thanks in advance!
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Microsoft laptops are renowned for their stellar features. However, some users have encountered issues with non-responsive keyboards. A common observation among these users is that the keyboard lights remain unlit, hinting at a potential malfunction. Fortunately, there are straightforward solutions to these keyboard concerns.

The solutions provided generally will work on 99% of other brand laptops as well.

Microsoft Laptop Keyboard Not Working

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Why Isn’t My Microsoft Laptop Keyboard Responding?

The reasons behind a malfunctioning keyboard can vary, but here are the most common culprits:

Driver conflicts – Often, the root of the problem lies with outdated or incompatible drivers, particularly those related to Synaptics and HID. Solutions for these are detailed below.

Temporary glitches – Occasionally, the device might experience minor hiccups which a simple reboot can rectify.

Before diving deep into software-based solutions, it’s wise to conduct a basic physical examination of the keyboard. It might also cause your other apps to misbehave, we had a user questioning that his Whatsapp web ‘copy-paste’ wasn’t working, but it turned out the keyboard’s “c” letter was faulty.

TL;DR: Quick Steps to Fix a Non-responsive Microsoft Laptop Keyboard

Before diving into specific, in-depth solutions, consider these general troubleshooting steps. On 80% of cases this helps to solve the issue:

  • Forceful restart – A force restart can often clear minor issues. For devices like the Microsoft Surface laptop 2 or 3, simultaneously press and hold the Volume Up and Power buttons for roughly 15 seconds. Once the device reboots, check the keyboard’s functionality.
  • Employ a virtual keyboard – If the physical keyboard remains non-responsive on Windows 10 or 11, utilize the on-screen keyboard or other virtual keyboard applications to navigate through these suggested fixes.
  • Inspect for physical damage – If the device recently underwent any accidental drops, liquid spills, or other damages, the keyboard’s malfunction might be a direct consequence. In such scenarios, it’s advisable to consult a professional repair service.

The Solutions (Implementation Time: ~10-15 mins)

Solution 1: Switch Your Laptop to Display Mode

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Switch Your Laptop to Display Mode
  • When prompted, remove your keyboard.
  • Reconnect the keyboard in reverse. This action activates the device’s display mode. The keyboard’s backlight should illuminate.
  • Reconnect the keyboard in its standard position. Implementing this technique may resolve issues with a non-responsive Microsoft Notebook keyboard.

Solution 2: Upgrade the Keyboard Driver

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Update Keyboard Drivers
  • Press the Windows + X keys simultaneously.
  • SelectDevice Manager” from the menu.
  • Expand the “Keyboards” section.
  • Right-click on “Standard PS/2 Keyboard” (or your specific keyboard listed).
  • ChooseUpdate driver.”
  • Click on “Search automatically for updated driver software.
  • Follow the on-screen prompts to complete the update.
  • Once the update is complete, restart your computer.

Solution 3: Deactivate Conflicting Drivers

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Deactivate conflicting drivers
  • Access the Device Manager by right-clicking on the Start Menu.
  • Seek outHid Mini Driver“, right-click on it, and selectDisable device” from the dropdown. Conclude by exiting the Device Manager. This approach is particularly effective for issues like an unresponsive keyboard on the Microsoft Surface Go, so it’s worth giving it a try.

Solution 4: Check for Windows Updates

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Windows Check for Updates
  • Press the Windows key and typeUpdate” in the search box.
  • Click on “Check for updates” from the results. Windows will automatically search for any available updates.
  • If any updates are found, click on “Install” or “Download and Install.”
  • Once the updates are installed, restart your computer.
  • Test your keyboard after the restart to see if the issue is resolved.

We Should Be Done Now

If the above solutions fall short, we also recommend using the software listed below to automatically resolve all software-related issues with your laptop keyboard.

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However, for some more advanced features & 100% effective fixes, you may need to purchase a full license.

If your Microsoft keyboard issues are still not resolved — feel free to reach out to us via email & share your case.

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About the author
Iggy Shells
Iggy Shells - IT & PC repair expert

Iggy is the founder of He’s been involved in custom IT and security solutions for more than a decade.

Now he and his team are sharing their knowledge with the world by helping casual users solve a myriad of different computer issues, system errors, and virus/malware infections.