Windows Mail App Not Downloading Email Messages: 5 Ways to Fix It

Fix & Repair Solved issue

Question asked by:

Amy R.

Issue:

Mail App is not downloading email messages

Hello. Do you have any idea why my mail app is not downloading any of my email messages? Please let me know how I can also fix this issue. Thanks!
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The Microsoft Mail app on Windows is a pretty decent email client used by many Windows users. It is very user-friendly and simple to navigate, as compared to Outlook. However, if you are an avid user of the Mail app, you may run into a number of problems.

One of the most common issues often reported by the Windows Mail app users is the “Mail app not downloading email messages on Windows”. It is quite common on the Windows 10 Mail app. If your Mail app is unable to update new emails, it can be a major problem that must be fixed immediately.

In this guide, we will discuss some possible reasons why the Mail app does not download messages and pictures on Windows. We will also share how to fix the “Mail app not downloading email messages on Windows”. bug.

So read on.

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Fix Mail App Not Downloading Email Messages on Windows

TL;DR: Quick Ways to Fix Mail App
Not Downloading Email Messages on Windows

  • Install Windows Updates: Make sure you have all the latest Windows updates installed.
  • Run the Windows Store Apps Troubleshooter: This built-in tool automatically identifies and troubleshoots any underlying issues
  • Reset the Mail App: Reset the Windows Mail app to fix the issue.

Read on to learn in detail about all of the above-mentioned methods and more to fix the Mail app not downloading email messages on Windows.

Why is Mail App Not Downloading Email Messages?

There are many possible reasons why the Mail app may not be downloading email messages on Windows. For instance:

  • You may be using an outdated version of the Mail app.
  • Your email provider’s server may have a service outage.
  • Your third-party or Windows firewall may be blocking the connection.
  • Your internet connection is too slow or disrupted.

Below, we have mentioned a number of ways to fix the mail app not downloading email messages on Windows.

How to Fix Mail App Not Downloading Email Messages
on Windows? [3 Beginner-Friendly Ways]

Let’s begin by exploring the most easy ways to potentially fix your mail issue.

Method 1: Update Your Windows

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Oftentimes, when your Windows is not updated, your default app may run into problems. So make sure you to always download and install the Windows updates.

Here’s how to do it:

  • Open the Windows search bar and search for “check for updates”.
  • In the resulting window, select “Check for Updates”.
Type check for updates
  • If it finds any optional updates available, install the updates.
  • Now restart your PC to let the changes take effect.

Method 2: Reset the Windows Mail App

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Sometimes, resetting the Windows Mail app may fix the issue.

Here’s how to do so:

  • Right-click on “Start” and go to “Apps & Features”.
  • Now scroll down and then select “Mail and Calendar” > “Advanced Options”.
Mail and Calendar > Advanced Options
  • Scroll down and select “Terminate” > “Reset“.
Click Reset under Mail and Calendar
  • Once you have reset the app, restart your PC to apply the changes.

Method 3: Run the Network Troubleshooter

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If you have an internet problem, the Windows Mail app may have trouble downloading new emails. You can identify and fix any internet issue by running the network troubleshooter.

Here’s how to do so:

  • Click “Start” and then go to “Settings” > “Network & Internet”.
Open Settings then Network & Internet
  • Select “Network Troubleshooter” and wait for it to identify any underlying problems. 
Choose Network Troubleshooter
  • Now apply the recommendations suggested by the troubleshooter to resolve any possible network issues.

How to Fix Mail App Not Downloading Email Messages Issue? [2 Advanced Ways]

In an unfortunate case of those 3 easy ways not working for you — you still have 2 more advanced solutions to successfully fix your mail downloading error.

Advanced Method 1: Configure the Email Sync Settings

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Sometimes, the reason why your mail app may not be downloading emails could be because the email sync settings are not configured. 

Here’s how to fix that:

  • Open the Mail app and go to “Settings” from the bottom right corner.
  • Now go to “Manage Accounts” and select the account you are having problems with.
Manage Mail Account
  • Go to “Change mailbox sync settings” and select the “as items arrive” option under the “Download new content” option.
  • Under “Sync Options”, enable all the options and then hit the “Done” button.
Change mailbox sync settings

This would fix the mail app not syncing issue. Now check if the mail app is downloading and updating the new emails.

Advanced Method 2: Run the Troubleshooter for Windows Store Apps  

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The Windows Store Apps troubleshooter is a built-in tool that automatically identifies and troubleshoots any underlying issues that may be preventing the apps from functioning properly.

Here’s how to run the Windows Store Apps troubleshooter to fix the Mail app issue:

  • Open the Windows search bar and search for “Troubleshoot”.
  • Select “Additional troubleshooters/Other troubleshooters” from the right pane.
Additional Troubleshooters
  • Now scroll down and select “Windows Store Apps”.
  • Hit the “Run the troubleshooter” option.
Windows Store Apps Troubleshooter
  • Wait for the scan to finish. If any issues are identified, the troubleshooter will automatically apply the fixes.
  • Once done, restart your PC.

Last Word

In this guide, we explained how to fix the issue when the Windows Mail app does not download email messages.

We hope our guide helped you fix the Mail App messages download issue.

Good luck!

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If your Windows Mail App is still unable to download messages — feel free to reach out to us via email and share your problem.

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About the author
Ross Zilbert - Expert Author

Ross is an avid author on WindowsGuided.com. He’s been working in the field of software and networks as a technician for more than 6 years.

Now he’s sharing his expertise and awesome guides with the broad public.